Frequently asked questions

CampaignHQ is a customer engagement platform for teams that want WhatsApp, email, SMS, and journeys in one stack—with shared audiences, templates, and automation instead of separate siloed tools.

WhatsApp Business Platform (marketing and conversational messaging), email, and SMS. Full Engagement Platform plans combine these channels with unified contacts and cross-channel journeys.

Growing brands and ops-heavy teams that started WhatsApp-first and now need email and SMS, or teams replacing fragmented inbox + ESP + SMS stacks with one orchestrated surface.

Yes. WhatsApp messaging runs through the official WhatsApp Business Platform. You connect your Meta Business Portfolio and WhatsApp Business Account (WABA); CampaignHQ orchestrates campaigns, templates, and reporting on top.

Yes. Most teams import contacts and templates, reconnect channels, and parallel-run sends during cutover. Talk to us about your current vendor and timeline—we’ll recommend a practical migration sequence.

Every workspace includes documentation and standard onboarding resources. For a guided rollout, book a demo or contact support. Paid Priority Onboarding is available if you want hands-on launch support.

Email plans include a contact allowance, monthly CampaignHQ email credits, campaign tools, segmentation, analytics, and support. Starter includes up to 10,000 contacts and 25,000 CampaignHQ email credits per month. Growth includes up to 50,000 contacts and 75,000 CampaignHQ email credits per month.

Yes. You can connect your own AWS SES or email sending infrastructure and use CampaignHQ for automation, audiences, and analytics. CampaignHQ does not add a separate sending markup on customer-owned infrastructure — provider charges apply directly.

Additional CampaignHQ email credits are available at ₹99 per 1,000 emails for managed sending. For very high volumes or customer-owned infrastructure, we recommend a Custom plan.

Starter supports up to 10,000 contacts. Growth supports up to 50,000 contacts. If you need more than 50,000 contacts, we'll create a Custom plan.

No. WhatsApp-only plans are feature-tiered and do not have contact caps. WhatsApp usage is billed separately — either through CampaignHQ-managed billing or your own WhatsApp Business / AWS infrastructure.

No. WhatsApp message charges are billed separately. With CampaignHQ-managed billing, rates include platform markup on Meta pass-through rates. If you connect your own WhatsApp Business or AWS infrastructure, provider charges apply directly and CampaignHQ does not add a separate sending markup on customer-owned usage.

The combo plan is designed for teams that want to run both channels from one shared customer database. Instead of charging separately for two disconnected products, CampaignHQ gives you unified contacts, automation, and reporting in one plan.

Choose Email Marketing if you only need email campaigns. Choose WhatsApp Marketing if you only need WhatsApp campaigns. Choose Email + WhatsApp if you want customer journeys, follow-ups, and retargeting across both channels. Growth Combo is recommended for most growing teams.

Yes. Starter includes basic support. Growth includes priority onboarding. Custom includes dedicated onboarding and support.

Yes. CampaignHQ is an official Meta tech provider on the WhatsApp Business Platform (Cloud API). You get approved templates, reliable delivery, and policy-compliant messaging.